Welcome to the iVamp support centre. iVamp is a professional energy monitoring application for Windows, macOS and iOS that lets you visualise and manage the power use of any circuit. If you have a question, need help getting set up, or have run into a problem, we're here to help.
New to iVamp? Start here:
The quickest way to reach us is through our online form — you can send a question, report a bug, or request a feature and it goes straight to our team. We aim to respond within 1–2 business days.
Prefer email? Support & technical help: support@ivamp.co.uk
General enquiries: enquiries@ivamp.co.uk
When contacting us, it helps to include the device you are using (Windows, macOS, iOS or Android), the app version, and a short description of the issue so we can assist you as quickly as possible.
iVamp reads Shelly energy meters and solar, battery and EV charging systems directly on your home network, without any cloud reliance. To begin:
Open the app, go to the device or settings screen, and follow the on-screen prompts to add your Shelly device. The app will guide you through connecting to it on your local network.
Make sure your device and the device running iVamp are on the same local network, that the device is powered on, and that the app has permission to access your local network. Restarting the app and the device usually resolves connection issues. If it persists, email support@ivamp.co.uk.
Most inverters only share their readings locally once it's switched on - often a setting your installer changes: Modbus TCP on Sigenergy, Fox ESS, Huawei (SDongle), SolarEdge (SetApp, port 1502), SMA and Fronius. GivEnergy and Sunsynk/Deye are read through the Wi-Fi or LAN dongle they already have; a Tesla Powerwall 2/+ asks for its Gateway password when you add it. Some inverters allow only one local connection at a time, so close any other app (such as Home Assistant) that reads it. If the scan still misses it, add it by its IP address.
No. iVamp only reads. It never changes the settings your installer commissioned, and your system keeps talking to its maker's app and cloud as normal.
Open the tariff settings and type in your rates and any cheaper times - any supplier, any currency. With Octopus Energy in the UK you can link your account (account number and API key from your Octopus dashboard) or match a bill, and iVamp keeps your rates up to date - including Agile, Go, Cosy and Economy 7, with the day and night times set for you. (Octopus linking is in the next release.)
No. iVamp is designed to work stand-alone on your local network without cloud reliance. An internet connection may only be used for licence validation and updates.
iVamp is available for Windows, macOS and iOS (iPhone and iPad). Android is coming soon.
We welcome your feedback. Use our Contact & feedback form and choose “Bug report” or “Feature request” — for bugs it'll prompt you for your device type and app version so we can help faster.
iVamp is built with privacy in mind. For full details on what information is processed and your rights, please see our Privacy Policy.
For any questions not covered here, please contact support@ivamp.co.uk and a member of our team will be happy to help.
