iVamp Support

Welcome to the iVamp support centre. iVamp is a professional energy monitoring application for Windows, macOS, iOS and Android that lets you visualise and manage the power use of any circuit. If you have a question, need help getting set up, or have run into a problem, we're here to help.

Guides & how-tos

New to iVamp? Start here:

See your Shelly energy data live — a free whole-home dashboard

Contact Us

The quickest way to reach us is through our online form — you can send a question, report a bug, or request a feature and it goes straight to our team. We aim to respond within 1–2 business days.

Contact & feedback form

Prefer email? Support & technical help: support@ivamp.co.uk
General enquiries: enquiries@ivamp.co.uk

When contacting us, it helps to include the device you are using (Windows, macOS, iOS or Android), the app version, and a short description of the issue so we can assist you as quickly as possible.

Getting Started

iVamp works with compatible Shelly energy monitoring devices and runs stand-alone, without any cloud reliance. To begin:

Install and open the iVamp app on your device.
Add your Shelly device (or devices) in the app.
Let the app detect your circuits and start displaying live power data.
Customise your dashboard to show the readings that matter most to you.

Frequently Asked Questions

How do I add a device?

Open the app, go to the device or settings screen, and follow the on-screen prompts to add your Shelly device. The app will guide you through connecting to it on your local network.

The app is not showing my device or readings.

Make sure your device and the device running iVamp are on the same local network, that the Shelly device is powered on, and that the app has permission to access your local network. Restarting the app and the device usually resolves connection issues. If it persists, email support@ivamp.co.uk.

Does iVamp need an internet connection?

No. iVamp is designed to work stand-alone on your local network without cloud reliance. An internet connection may only be used for licence validation and updates.

Which platforms are supported?

iVamp is available for Windows, macOS, iOS and Android.

How do I report a bug or request a feature?

We welcome your feedback. Use our Contact & feedback form and choose “Bug report” or “Feature request” — for bugs it'll prompt you for your device type and app version so we can help faster.

How is my data handled?

iVamp is built with privacy in mind. For full details on what information is processed and your rights, please see our Privacy Policy.

Troubleshooting Tips

Ensure the app is updated to the latest version.
Confirm your Shelly device and phone/computer are on the same Wi-Fi network.
Grant the app local network permission if prompted by your operating system.
Restart the app, and if needed power-cycle your Shelly device.
Still stuck? Email us and we'll help you get back up and running.

More Information

For any questions not covered here, please contact support@ivamp.co.uk and a member of our team will be happy to help.